Depending on the situation, you are most likely are protected under our Live Arrival Guarantee Policy. 1- Find out if you are eligible.Please note, under somes circumstances our Live Arrival Guarantee will be voided. * Packages being left outside for extended periods of time. * Packages is unable to deliver the first time. * Packages lost due to thief. * Livestock arrived healthy, but dies after being acclimated to your tanks. 2- Follow step by step to file a Dead On Arrival Claim. * Take 3 clear pictures of livestocks next to our shipping labels. * Send us those pics via ShrimpRack@gmail.com. Let us know what condition the pacakge upon arrival. Please help us to have better understanding of the situation. For example: Is the package damged? How was the weather like? 3- We will review your claims and let you know if the claim is approved. For more details please visit our Live Arrival Guarantee Policy. We explains more in details why our Live Arrival Guarantee are voided.